Terms of use

1. This agreement

Sunup is made by Kindly Made, a small independent app maker based in South Africa (“we”, “us”). By installing or using Sunup you agree to these terms, to Google Play’s own terms of service, and to our privacy policy, which explains how information is handled.

We give you a personal, non-exclusive licence to use Sunup on Android devices you own or control, for your own use. Sunup is built with open-source software, which comes under its own licences, listed in the app.

Sunup is for adults aged 18 and over. Nothing in these terms takes away rights you have under consumer law where you live, such as South Africa’s Consumer Protection Act, or consumer law in the UK, the European Union or Australia. Where these terms and that law disagree, the law wins.

2. What is always free

Whether or not you buy Sunup Premium, and after a subscription ends, these stay free:

• Unlimited alarms, with repeat days, labels, a note to yourself and skipping the next ring.
• Every reliability feature: real alarm-clock alarms that ring over the lock screen, ringing after a restart, an update or a change of time, the “Will it ring?” test, the phone setup guide and the warning banner.
• Four games: Quick Sums, Light Trail, Odd One Out and Type it, with 1 to 3 rounds at Gentle or Normal.
• Snooze rules and the emergency way out, the sound while you play, and how long an alarm rings before it stops by itself.
• 10 sounds, with the volume, a gentle start and vibration.
• All three looks, and the last 7 days of Mornings.

3. The 7-day free trial

• For your first 7 days, everything in Sunup is free, Premium included. The 7 days start the first time one of your alarms rings. Test rings, such as the “Will it ring?” test, and Try it now don’t start them, so installing Sunup and setting it up uses none of them.
• You don’t need a card or an account, and there is nothing to cancel: when the free trial ends, no payment is taken. Sunup Premium only starts if you choose to buy it.
• It is Sunup’s own free trial, not a Google Play free trial. Google Play subscriptions for Sunup have no separate trial period, and start to charge when you subscribe. If you subscribe during the 7 days, your plan starts and is charged that day, and the free days you have left are not added on.
• When the free trial ends, Sunup carries on as the free version (section 2). Your alarms keep ringing either way: nothing about ringing is ever behind the paywall. The Premium parts of an alarm’s challenge, such as Premium games, more than three rounds or the Tough level, need Sunup Premium after the trial.

4. Sunup Premium subscriptions

• What it adds: every game, including new ones as they are added; up to 10 rounds; the Tough and Adaptive levels; “a mistake adds a round” and earn your snooze; the wake-up check; the full sound library and your own sound file; and your full Mornings history, with more share card styles.
• Plans and prices: Sunup Premium is a monthly or a yearly subscription. Google Play shows the price in your currency, with any tax, before you pay.
• Payment: Google Play takes the payment and runs the subscription under the Google Play Terms of Service. We never see your card details.
• Renewal: a subscription renews automatically at the end of each month or year, and Google Play charges you for the next period, at the price shown, until you cancel.
• Cancelling: cancel any time in the Play Store: tap your profile picture, then Payments & subscriptions › Subscriptions, choose Sunup Premium, then Cancel subscription. Or go to play.google.com/store/account/subscriptions. Premium carries on until the end of the period you have already paid for, and then stops. Uninstalling the app does not cancel a subscription.
• Refunds: refunds are handled by Google Play under its refund policy. If Google can’t help, write to us and we will look at your request fairly. This doesn’t affect any right to a refund that consumer law gives you.
• Price changes: if we change the price, Google Play tells you before it applies to you, as its rules require, and you can cancel before then.
• A new phone: Sunup Premium belongs to the Google account you bought it with. On a new phone, sign in to the Play Store with that account, open Sunup, and use Restore purchases on its Premium screen if Premium isn’t back on by itself.
• When it ends: if a subscription ends (cancelled, a payment that fails for good, or a refund), Sunup goes back to the free version, or to the rest of your free trial if it is still running. Your alarms keep ringing.

5. The honest limits of an alarm

We built Sunup to ring every time, and we test it on real phones. But an alarm clock depends on the phone it runs on, so please know its limits:

• Force stop cancels alarms. If Sunup is force-stopped, Android cancels its alarms, and no app can prevent that. It happens when you tap Force stop in your phone’s settings, and on some phones when “Clear all” in the recent apps or a cleaning app closes Sunup. Open Sunup again and every alarm is put back.
• Some phone makers’ battery settings can block alarms. Battery savers on some phones, from Xiaomi, Huawei and Oppo for example, can stop an app’s alarms. Sunup’s “Will it ring?” test and its setup guide show you what to change, and the steps for each phone maker are on our help page.
• The phone has to be on. Sunup can’t ring if the phone is switched off or its battery runs out. If you set Do Not Disturb to block alarms, it can’t ring through that either.
• Strict means strict. If you choose the Strict way out for an alarm, the only way to stop it is to finish its challenge, or to wait until it stops by itself, if you have given it a time to stop. Choose Strict only if you are happy with that.
• Sunup is not a safety device. It is an alarm clock for everyday waking up. It is not a medical, safety or emergency device. Don’t rely on any single alarm, Sunup or any other, for something critical, such as taking medicine on time, catching a flight, or a shift where being late could put someone at risk: set a second alarm on another device as well.

6. Your alarms and mornings

Your alarms, settings and mornings live on your phone. We don’t hold a copy and can’t get them back for you. If your phone is lost or reset, or the app is deleted, they may be lost, unless Android’s backup to your own Google account brings them back (see the privacy policy). Without Sunup Premium, Mornings shows your last 7 days.

7. Using Sunup fairly

Please don’t try to get around the free trial or Sunup Premium, copy or resell the app, or take it apart to make your own version. Use Sunup for your own mornings, as it is meant to be used.

8. Changes to the app

We keep improving Sunup, so games and features may change. Whatever changes, unlimited alarms and every reliability feature will stay free, and every alarm will ring the same way, free or Premium. Because Sunup works on your phone alone, it doesn’t depend on any server of ours. If we ever stop offering Sunup, we will say so on this website and in Google Play, and you can cancel Sunup Premium in Google Play at any time.

9. Our responsibility to you

We build Sunup with care and test it thoroughly, but no software, and no phone, is perfect. In plain words:

• Sunup is provided “as is”. We don’t promise that it will always work without errors or interruptions, or that it suits every purpose.
• We are not responsible for loss that comes from an alarm that didn’t ring, or that you slept through, such as a missed appointment, flight, shift or exam, or from a lost or damaged phone.
• We are not responsible for indirect or consequential loss.
• If we are responsible for a loss, the most we will pay is what you paid for Sunup Premium in the 12 months before the problem.
• None of this limits our responsibility where the law doesn’t allow it to be limited, such as for death or personal injury caused by negligence, for fraud, or for your rights as a consumer.

10. Stopping

You can stop using Sunup at any time by uninstalling it. Uninstalling also removes its alarms, so set another alarm first if you need one. If you have Sunup Premium, cancel the subscription in Google Play as well (section 4). We may stop providing the app or Sunup Premium to someone who seriously breaks these terms.

11. The law that applies

These terms are governed by the law of the Republic of South Africa, where Kindly Made is based, and disputes go to the South African courts. If you are a consumer living in another country, you also keep the protection of the laws of your country, and you may bring a claim in your local courts. Before going to court, please write to us: most problems can be sorted out with an email.

12. Changes to these terms

If we change these terms, we will update this page and the dates at the top. If a change is important, such as one about payments, we will post it here before it applies and, where we can, tell you in the app. If you carry on using Sunup after a change, the new terms apply; if you don’t agree with them, you can stop using the app and cancel Sunup Premium.

13. Contact us

Kindly Made, South Africa
support@kindlymadeapps.com

• About Sunup
• Help and questions
• Privacy policy